Join one of the most Iconic hotels in Central London and help us to create a wondrous place in people’s lives. Reborn in summer 2017, our historic building hosts 131 bedrooms including 15 exquisite suites, and a number of venues to eat, drink, work or play.
We are currently looking for a charismatic and optimistic Waiter or Waitress with a passion for service and with previous experience in a high-end restaurant or bar. You will be able to engage with guests and ensure they have a wondrous time, and always look out for new ways of improving the service in our fantastic Food & Drink outlets.
When working as a Waiter/Waitress you will be the person in charge for the guest journey during our guests time in our two Food & drink outlets. You will also;
Liaise with all team members and the kitchen to ensure swift and efficient food and drink service to the tables
Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate;
Ensure team members work together and communicate to provide a continuously high standard of service to our guests
Report and follow up on any comments, VIP arrivals or guest queries as they occur
The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. You will be able to maintain a positive and calm outlook regardless of what challenges the shift might bring, and able to make decisions without supervision. As a minimum we would expect you to have excellent verbal communication skills, the ability to work a variety of shifts, and a desire to provide exceptional customer service. Experience within a similar environment is preferable, however we recruit for attitude rather than experience and will give you the tools to ensure you will be successful in your role.
Health & Wellbeing Cash Plan;
Life Assurance Scheme;
28 to 33 days paid holidays per annum;
Complimentary meals and dry cleaning on duty;
Discount program for you, your friends & family to stay in our associated Hotels around the world;
Opportunities for Internal career progression;
Professional training and development opportunities
If you feel that you have the passion, experience and skills to be a Waiter at The Trafalgar Hotel St. James we would like to hear from you!
Hilton Trafalgar, 2 Spring Gardens London SW1A 2TS