We are looking for exceptional Floor Supervisors to join our team. Passion for coffee is a must as well as drive to establish lasting relationships with our store's regular customers.
• To greet customers, direct them to tables and thank them as they leave.
• Present menus, upsell extra items, take orders, entering all orders on the duplicate check book and presenting the relevant copies to the bar or kitchen.
• To serve the customers with food and drink and clear tables when finished, always asking if the customer would like any other items.
• To check and present bills on request and to ensure that payment is made by all customers.
• To ensure that tables and chairs are clean and that condiments are clean and full at all times.
• To have complete knowledge of the prices, preparation, presentation and service of all menu items including daily specials.
• To handle customer complaints without entering into argument and to report the complaint immediately to the Manager.
295, Regent Street London w1b2hjillycaffe'