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Hotel Receptionist Required at The Trafalgar St. James in London

Join one of the most Iconic hotels in Central London and help us to create a wondrous place in people’s lives. Reborn in summer 2017, our historic building hosts 131 bedrooms including 15 exquisite suites, and a number of venues to eat, drink, work or play. 

We are currently looking for an enthusiastic and friendly receptionist to join our expanding Front of House team, who will be the main point of call for our guests and assist them with anything they might need. 

Key Responsibilities

As a receptionist, your main responsibilities will be to ensure that all guests are taken care of during their stay with us, from the moment they enter our lobby until they leave again. You will also be;

  • Checking in and out guests, providing information about the rooms, engage in upselling
  • Completing Front Office administration tasks
  • Promoting the hotel, food and drink outlets, and the hotel services at all times
  • Liaising with all departments and ensure swift and efficient communication across the hotel, and assisting them when necessary
  • Ensuring all relevant feedback from guests is dealt with in an efficient manner and informed to the supervisor or manager on duty

Key Requirements 

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. You will be able to maintain a positive and calm outlook regardless of what challenges the shift might bring, and able to make decisions without supervision. As a minimum we would expect you to have excellent verbal and written communication skills, the ability to work a variety of shifts, and a desire to provide exceptional customer service. Experience within a similar environment is preferable, however we recruit for attitude rather than experience and will give you the tools to ensure you will be successful in your role.

  • Company Benefits:
  • Health & Wellbeing Cash Plan;
  • Life Assurance Scheme & Pension Scheme;
  • 28 to 33 days paid holidays per annum;
  • Complimentary meals and dry cleaning on duty;
  • Discount program for you to stay in our associated Hotels around the world;
  • Opportunities for Internal career progression;
  • Departmental Incentives;
  • Professional training and development opportunities
    If you feel that you have the passion, experience and skills to be our new Receptionist at The Trafalgar St. James we would love to hear from you!

favorite_border Cecilia
The Trafalgar St. James
  • Hotel Receptionist

  • Full-Time
  • Hotel

£18000 (annual)

Apply Now

Required Skills

Communication Customer service

Experience

Limited (6 months)

Dates

Start Date: ASAP End Date: N/A

Location

The Trafalgar St. James

Hilton Trafalgar, 2 Spring Gardens London SW1A 2TS